Privacy Policy

State consumer privacy laws may provide their residents with additional rights regarding our use of their personal information.

Notice to California Residents

If you are a California resident, you may exercise certain rights under the California Consumer Privacy Act (as amended by the California Privacy Rights Act of 2020) and its implementing regulations (the “CCPA/CPRA”) related to your personal information. We adopt this section to comply with the CCPA/CPRA and any terms defined in the CCPA/CPRA have the same meaning when used in this section.

We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device (i.e. personal information as defined under the CCPA/CPRA).

This does not include:

• Publicly available information from government records.
• Deidentified or aggregated consumer information.
• Information excluded from the CCPA/CPRA’s scope. For example, health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA), clinical trial data, or other qualifying research data; or, personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FCRA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994.

The personal information we collect, and sources for that information, are described above in this Privacy Policy. It includes the following categories:

• Personal identifiers, such as name, contact information, email address, photos you send us, and other unique or online identifiers (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number; telephone number and other forms of persistent or probabilistic identifiers);
• Additional Data Subject to Cal. Civ. Code Section1798.80, such as pet insurance policy number, pet medical information, and pet health insurance information;
• Commercial and transactional information, such as products and services purchased through affiliate links;
• Online Activity, such as internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements;
• Geolocation data; and,
• Any inferences that are drawn from the information above.

We obtain the categories of personal information listed above:

• Directly from you;
• Your devices, such as when you visit our App;
• Our affiliates and subsidiaries;
• Our affiliate partners;
• Vendors who provide services on our behalf;
• Our business partners, such as veterinarians, and pet stores;
• Online advertising services and advertising networks;
• Data analytics providers; and,
• Social networks.

Use of Information. We may share your personal information with certain third parties (such as online advertising services or affiliate partners) or allow them to collect personal information via automated technologies on our App for cross-context behavioral advertising purposes and affiliate marketing purposes. This kind of sharing may be considered a “sale” or “sharing” under California law. California residents have the right to “opt-out” of the sale of their personal information to third parties. To opt-out or for more information, please contact us at mobiledog@biopetlabs.com. We may use, or disclose the personal information we collect for one or more of the following purposes:

• To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to ask a question about our services, we will use that information to respond to your inquiry;
• To provide and improve our products and services;
• To provide you with support and to respond to your inquiries, including investigating and addressing your concerns and monitoring and improving our responses;
• To help maintain the safety, security, and integrity of our services, databases and other technology assets, and business;
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations;
• As described to you when collecting your personal information or as otherwise set forth in the CCPA/CRPA; and,
• We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

We may disclose these categories of personal information to third party affiliates, affiliate partners, business partners, social networks, data analytics providers, online advertising services, advertising networks, and service providers to fulfill our business purposes. For more information, please contact us at mobiledog@biopetlabs.com.

To the extent we process deidentified information, we will maintain and use the information in deidentified form and will not attempt to reidentify the information unless permitted by applicable law.

Submit a CCPA Rights Request. If you are a California resident, the CCPA/CPRA give you the right to request that we disclose the personal information we have collected about you, the categories of sources from which your personal information was collected, our purpose for collection, and the categories of personal information we disclose and to whom. California residents also have the right to request that we delete their personal information, subject to certain exceptions. California residents are requested to retain copies of any literature issued in relation to the provision of our products and services.

If you are a California resident and wish to exercise your rights under the CCPA/CPRA, you may submit a request by email at mobiledog@biopetlabs.com. In order to protect our customers’ personal information, and as required under the CCPA/CPRA, we will verify your identity by matching the information provided by you with the information we have in our records. In some cases, we may request additional information in order to verify your request, or where necessary to process your request. If we are unable to adequately verify a request, we will notify the requester. You may submit a request on your own behalf, or you may designate an authorized agent to make a request on your behalf. Authorized agents will be required to provide proof of their authorization, and we may also require that the relevant individual directly verify their identity and the authority of the authorized agent.

We will confirm receipt of your request within ten (10) business days. We endeavor to substantively respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to another 45 days), we will inform you of the reason and extension period in writing. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

The CCPA/CPRA grants California residents the right not to receive discriminatory treatment for exercising their privacy rights. We respect your privacy rights and we do not discriminate against individuals for exercising their rights. 

California’s ‘Shine the Light’ Law. Under California’s “Shine the Light” law, a California resident with whom we have an established relationship has the right to request information about our disclosure of personal information to affiliated companies or third parties for their direct marketing purposes, within the immediately preceding calendar year, subject to certain exceptions. To exercise this right, please contact us by emailing us at mobiledog@biopetlabs.com. Subject: Privacy Team: Shine the Light.

Notice to Nevada Residents

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated email address: mobiledog@biopetlabs.com.  

Notice to Colorado, Connecticut, Virginia, and Utah Residents

Colorado, Connecticut, Virginia, and Utah each provide their state residents with rights to:

• Confirm whether we process their personal information;
• Access, correct, and delete certain personal information;
• Data portability; and,
• Opt-out of personal information processing for targeted advertising and sales (if applicable).

Colorado, Connecticut, and Virginia also provide their state residents with rights to:

• Correct inaccuracies in their personal information, taking into account the information’s nature and processing purpose; and,
• Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.

To exercise any of these rights, send us an email stating your request to mobiledog@biopetlabs.com. We will not discriminate against a consumer because the consumer exercised any of the consumer’s rights under applicable laws.